Nearly 50 NatWest employees have obtained a key qualification in managing risk and compliance, following completion of a six-month programme and examinations.

The International Compliance Association Advanced Certificate in Customer Due Diligence is designed for industry professionals who manage risk in the customer due diligence process. NatWest, which consistently invests in enhancing the skills of its workforce, was keen to support staff taking this course, the only professional qualification available in practical Customer Due Diligence.

Employees attended a number of workshops, which included ‘mock’ exercises reflecting the practical scenarios that they will encounter in their everyday customer due diligence work. At the end of the six-month programme, the employees completed a three-hour examination. More than half those on the course achieved a Distinction in the exam and there was a 100 per cent pass rate. Of those that completed the course, 21 are working for the Bank in Jersey, 24 are based in the Isle of Man and two are in Guernsey.

Tracy Burns, Head of Services, NatWest commented:
"We believe it’s important that we equip our employees with the skills they need to meet the increasing anti-money laundering regulation and ‘know your customer’ rules that govern today’s international banking environment. Having employees who are skilled in detecting suspicious or illegal activity enhances the quality of the service we provide to our customers across all of our jurisdictions and helps us to keep our customers and the bank safe and secure."

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