Manx Telecom has appointed a new Head of Customer Experience who will take the lead on initiatives to further enhance the company’s high standards of service and support.
Dan Cuthbert has a wealth of proven experience from customer service and sales environments in the UK and overseas. During a career spanning across telecoms, insurance, utilities, retail, transport, and financial services he has worked for high profile private and public sector organisations including 02, AIG, npower, Royal Mail, The White Company, and Transport for London. In his role at Manx Telecom, Dan will focus on reviewing the customer experience which the company provides today in consumer, corporate and international marketplaces; identifying ways in which this experience can be enhanced; and developing and implementing a plan for excellence in customer experience and internal service culture.
Commenting on his appointment, he said: “I’m delighted to be joining Manx Telecom at what is a very exciting time for the business, and because the company takes great pride in providing the highest standards of customer service and support. I’m looking forward to working with my new colleagues to create innovative ideas to make sure our customers have the best possible experience.”
Gary Lamb, Manx Telecom CEO, commented: “Dan’s appointment is central to our strategy to deliver an excellent customer experience for consumers and corporate customers on-Island, and our growing number of customers in international markets. Manx Telecom aims to provide the latest technology, delivered to the highest technical standards, backed by exemplary customer service – Dan’s wealth of experience and knowledge acquired while working for blue chip companies will play a vital role in helping us to achieve the customer experience element of these objectives.”
Manx Telecom has also announced the appointment of Paul Connolly as its new Head of Technical Pre-Sales. Paul leads a specialist team of technical pre-sales consultants and is responsible for the strategic vision and evolution of end to end solutions for Manx Telecom customers, including services, applications and third party suppliers. He is also responsible for strategic supplier management as well as ensuring technical alignment within technology groups. A highly experienced sales professional in the telecoms sector, his CV includes roles with PCCW, Telstra, Pacnet, T-Systems, and NTT Australia IP. Paul, who grew up in Australia, joins Manx Telecom from his most recent role which was working as a Solutions Consultant for Vodafone.
In the last 18 months or so Manx Telecom’s business expansion has enabled it to create a number of new jobs. Many of these are high-end technical roles, and roles which require specific fields of expertise which the company needs as it continues to develop pioneering new products and services.
Image: Dan Cuthbert, Head of Customer Experience at Manx Telecom
- Ends -
