Old Mutual International has appointed Jim Green into the role of head of quality assurance. In his new role, Jim has joined the operational assurance team with overall responsibility for quality assurance, operational risk management, broker monitoring and complaints handling.

This is a key role for the business as Old Mutual International looks to align all its operational functions on the Isle of Man to ensure a constant focus on quality service and continuous improvement. The quality assurance team will help make it easier for customers to deal with their support centre and will implement improved controls and risk management to help provide peace of mind to customers and advisers.

Jim has a 15 year career within the Insurance Market, initially within the General Insurance sector and for the past 10 years within the Life Assurance sector, specialising in the areas of Governance and Risk Management. He has experience of working with multiple jurisdictions including Europe, the Middle East and Asia as well as the United Kingdom and the Isle of Man.

Michael Haywood, head of operational assurance at Old Mutual International, comments:

“We are reshaping our operational support in the Isle of Man to ensure our business processes are underpinned by a robust quality and risk management framework, and to ensure we continue to provide an outstanding service to our customers and advisers. Jim will form an integral part of my team and his wealth of experience and knowledge will further strengthen the quality of our operational control.”

Jim Green, comments:

“This is a very exciting time to be joining Old Mutual International, an organisation that has all the components of an exceptional customer proposition. I am looking forward to working with the business in ensuring that strategic objectives are met and business processes supported.”