Bank of Ireland (I.O.M.) Limited first achieved the Investors in People (IIP) accreditation in March 2002, and was re-accredited in July 2004. In March 2006 the re-accreditation also included Bristol & West International, the bank’s Guernsey branch. The benefits of IIP accreditation are many and include providing a structured way to improve the effectiveness of training and development activities, increased customer satisfaction through enhanced quality and improved motivation amongst staff, and improved earnings, productivity and profitability. In March 2006 Bank of Ireland (I.O.M.) Limited became the first company on the Isle of Man to be partially assessed using the Investors in People Profile Framework. Profile is a framework of good practice that provides further stretch for organisations, going beyond the current scope of the Investors in People standard into broader areas of people management and development. It allows organisations to continuously improve through taking an in-depth look at their strengths and weaknesses and how they can focus on further improvements and productivity gains. In the photograpgh, Michael McKay (on the left) receiving the IIP certificate and plaque from Martyn Quayle MHK from the Department of Trade and Industry, along with staff from Bank of Ireland.